Why Amazon is Not Going to Take Indie Authors’ Demands Seriously

This was originally published on Medium in May, 2022.

In recent weeks, the readers of TikTok (#booktok) have taken to the platform encouraging other bibliophiles to download books from Amazon — and then return them for a full return. Now, before everyone runs off to Amazon to download the entire series of Harry Potter, allow me to go on record with a warning. First, not all books available on Amazon are returnable. And second, for those that are returnable, Amazon will not allow you to return books all willy-nilly. In fact, returning items through Amazon works just like returns at any other store — do it too often or too many times in a given period, and it can get your account locked down or worse-get it banned completely.

For indie authors, book returns is nothing new. In fact, we have been receiving reduced royalties and charge-backs to our author accounts ever since we signed up with the platform. It’s always been Amazon’s rule, written into the Terms of Service, that we are responsible for any returned books, resulting in reduced royalties and charge-backs. This means readers have ample opportunity to buy, read, and return a book for a full return — on our dime.

Before I get into the nuts-and-bolts of this story, let’s back up a bit. Most indie authors do not know publishing houses hammer out their own deals and contracts with Amazon. For many household names like Rice and Rowling, they are allowed to have certain books in Kindle Unlimited while still selling the books wide. Unfortunately, indie authors must abide by the same Terms of Service as every other indie author using Amazon’s Kindle Direct Publishing platform. This means any books we enroll into the KU program must be made exclusive to that platform, we foot the bill for returned ebooks, and a host of other contractual obligations. It’s a one-size-fits-all Terms of Service meant to benefit Amazon, and stiff the author in the process.

The larger publishing houses have a lot more pull where Amazon is concerned. This means not only different contracts and Terms of Services for each house, bit it also means different contracts for different authors and/or different books. Returns are a huge part of any contract. The last thing publishers want to get hit with, indie authors included, is a huge charge-back to their publisher accounts for returns, or reduced royalty payments, due to a massive number of book returns. This is why many houses will negotiate with Amazon on their contracts, trying to reduce the publisher’s liability as much as possible.

Now we have a large group of people (readers) on a large platform (TikTok) all sharing their wisdom on how to get away with reading an endless supply of books that they never have to pay for, all at the expense of indie authors. Enter the Author’s Guild.

Several weeks ago I was invited to a private group of authors who had banned together to get behind the AG as they drew up plans to meet with Amazon representatives and present their demands for Amazon to stop allowing ebook returns — full stop. Two days to return a book when purchased by mistake, but no returns on books where more than 25% of the file had been accessed through Kindle.

It makes sense to us. Every book offers a 10% “look inside” free sample. There is literally no reason why someone would return a book after reading any or all of it, unless they did no specifically to get away with paying for the item. It’s theft, pure and simple. Well, it’s simple to the authors this is happening to. And the AG was ready to go into battle to make this point.

To my knowledge, the meeting the AG had requested on 4/25/2022 did not actually happen. According to the AG, when they first contacted Amazon regarding the policy and their request set up a meeting specifically to discuss the issue, Amazon’s reply was that their data did not show an increase in book returns. And when shown instances from members of the AG, Amazon stated they believed the increase in returns of books by those specific authors was the result of those authors’ marketing activities.

In other words, they do not see a problem and have no intentions of changing their policy. In response, many authors have been spamming Amazon’s emails with demands to change the policy, blowing up various Amazon accounts on Twitter, including the CEO, and spamming the author help box inside the authors’ KDP dashboards. The spam has gotten so bad, Amazon has since disabled these email accounts. And the author help box within their KDP dashboard? That page has been recoded so that the box is no longer there. Instead, you have to upload a file.

Is this a bad idea for authors to do? Oh, let me count the ways.

I have said from the beginning that this entire campaign was not going to change anything. If anything, it could spell potential disaster for many indie authors. Amazon has already proven time and again that they do not take indie authors seriously on their platform. And abusing the very avenues put there to help authors is only going to make things worse. In fact, I wouldn’t put it past the mighty Zon to start disabling author KDP dashboards — or worse. We’ve seen it happen before whenever indie authors made too much of a fuss over something. They started banning accounts left and right, not even bothering to see if the accounts they were banning were actually guilty of anything. Most of it was just a show of force — start banning accounts, and the rest of the complainers will tuck-tail and run in hopes of avoiding the same fate. And it’s worked, time and again.

But — why will our voices go unheard? If independently published books make up approximately 98% of all books published, then why do they show so little regard to our complaints? Why do they negotiate contracts with traditional publishers while sweeping us to the side?

To answer this question, I did some deep digging into Amazon’s 2021 statistics. Let me just say, I know why Amazon thinks so little of us.

In 2021, the top Big 5 (now the Big 4 thanks to mergers) were responsible for approximately 80% of all books sold. Not books published — book SOLD. This means that out of the all the books sold in 2021, 80% of those books were published by one of the large traditional publishers. Add in the rest of the traditional publishers and small presses, and you are looking at 90% of all books sold in 2021 being a traditionally published book. For indie authors, only 10% of those books sales were attributed to self-published books.

We all know that Amazon is the largest book retailer. However, book sales only account for just under 10% of Amazon’s total revenues for 2021. With indie published book sales making up approximately 10% of all books sold, this means the total Amazon revenue attributed to independently published book sales is less than 1%.

This is why Amazon does not take indie author demands seriously. The amount of money we bring to the very large Amazon table is miniscule in comparison to everything else, including traditional book sales. With so little to offer the company as a whole, is it any wonder they lumped us all together under a one-size-fits-all Terms of Service, and then take away all avenue of communications when we don’t get our way? The only thing a $7+ Billion-Dollar-a-Year company understands is money. And until we step up our game and hurt them where it counts, I’m afraid we are always going to be the underdog where KDP is concerned.

The True Key to Author Success- It’s Not What You’ve Been Lead to Believe

I think it’s time we addressed the elephant in the room. And that would be the wealth divide in indie publishing. Buckle up, it’s going to be a long one.

One thing that completely vexes me in this industry are authors’ unwillingness to openly discuss just how much money they are investing in the marketing of their books. I can only guess that it is because no one wants to readily admit what I have been screaming from the rooftops for the past six plus years, and that is the fact that the only thing which separates a bestselling indie book from one that completely flops is how much money an author invests into their marketing efforts.

(For the sake of this article, we’re not going to discuss those authors who became bestsellers because of their connections or those who built a platform in some other industry and then decided that adding “author” to their portfolio was a good idea. That’s a whole other discussion that vexes me even more than the wealth division in the industry.)

Let’s break this down and look further into this phenomenon. Indie author Matthew Olney does a fantastic job of covering this very topic. I highly recommend taking a few minutes to reach through his article as it is very informative.

As I’ve said, most books which succeed these days have one thing in common – lots (and I mean a LOT) of money invested into the marketing and promotion of the books. As one author notes, “…I have spent hundreds of thousands of dollars to become successful….”

Read that again. Just one author admits to investing hundreds of thousands of dollars into her author career to launch the type of success she is currently experiencing. Another romance author boasted, “I routinely spend $1K a day on Amazon ads just to keep my books ranking in the top 10K overall on Amazon.”

In another indie author support group, after much conversing and questions, one author finally admitted that his latest “write-to-market success story” all hinged on the fact that he was running more than a dozen ads for just one book, with each ad having a monthly AMS ad spent allowance of over $1K. He was routinely spending $12-$15K each month on ads just to be “in the green” each month. Unfortunately, I could never get him to divulge how much net profit he was making . What I did get from him was a lot of gaslighting and half-responses when it came to exactly how much he was profiting each month after all expenses were taken into account.

The unfortunate reality of the situation is that success in this industry isn’t free. And hard work, along with a quality product, does not equate to success. Like with any business, it takes money to make money. And nowhere does that basic business principle come into play more so than with the publishing industry. Matthew notes, “For authors with substantial financial resources, the road to success is paved with opportunities that are often out of reach for their less wealthy counterparts.”

It has been an unfortunate fact for the better part of a decade now that readers do not care about a quality product. This is made apparent by any author who has ever looked at the bestsellers list on Amazon and wondered how on earth something with so many grammatical errors and just plain, bad writing could have sold tens of thousands of copies of a single eBook and continuously burn up the Amazon charts. Exactly what makes their book so much more appealing to the masses? The fact of the matter is – money. There is nothing special about the bestselling books out there. The authors simply had more money to invest into the marketing of the product. As Matthew notes in his post, “With the right budget, an author can ensure their book appears in front of millions of potential readers through targeted ads, social media campaigns, and high-profile book tours.” And in this industry and the sheer amount of content being posted to Amazon every day, a massive amount of exposure is the only thing which is going to change a book from just another pretty cover and blurb to a raging, trending success among readers.

But this comes at a price to the entire industry.

As noted, readers do not care about quality, nor do they care if their entertainment is ethically sourced or not. This is why the influx of AI generated books has not sunk to the bottom of the Amazon slush pile, but are rising in the ranks. It is why readers do not bat an eye at the AI generated book ads and book covers and ChatGPT-generated blurbs, but routinely buy the books and leave rave reviews. It’s why one author, who clearly states they are using generative AI to create the work being offered, has over $118K in their KickStarter campaign. Readers do not care where the entertainment comes from, so far as it is cheap or free to them.

Another prime example of shady tactics being used by authors and readers not caring is the case of one author who shall not be named who has published 49 titles to date, with most of those being enrolled in KU. The kicker? Some of these books have racked up hundreds of reviews, however, less than 3% of those reviews are from verified purchases. In one instance, out of 727 reviews, only 24 of them are from actual purchases. These verified reviews seem to be evenly split with half of them giving 1 or 2 stars and the other half being 3 stars or above with mostly positive vibes about the book in question. Anyone who knows anything about book reviews would immediately think something is not right with this sheer volume of reviews. Add in the fact that these seem to be the same 2 or 3 books written verbatim with only a few minor changes such as character names, and not only are those books in direct violation of KU’s Terms of Service, but it leaves a terrible taste in the mouth of every author out there who have busted their asses writing quality books while being ghosted by no less than 2/3’s of their beta group. Again, it seems very clear that readers just simply do not care about quality any more, so long as they have access to a never-ending stream of free and/or cheap disposable entertainment.

And let’s not forget the highly successful male author who recently sent out mass solicitation emails (some going to authors and allegedly, to minors as well) asking BookTok “influencers” to make partly nude videos to promote his latest up-and-coming romance release. One of the suggested prompts encouraged BookTok influencers to post a video which panned up and down the nude body with only the book covering up the naughty bits. Of course, the only ones getting up-in-arms about any of this were other authors and creatives. Readers have, non surprisingly, been completely silent on the manner.

Perhaps even more distressing is the fact that there is not an unlimited pool of readers to pull from. It is the law of supply and demand working against us – there is far too much supply and not nearly enough demand for high-quality, well-written novels. This has driven down prices and is making it next to impossible for anyone without a very large marketing budget at their disposal to be seen.

I know a lot of authors are reading this thinking to themselves, “But I’ve worked HARD to get to where I am right now. I deserve to be successful.” If only hard work was the deciding factor in this industry.

If someone were to give me $100K to invest in the marketing of any of my books, even if it was one that had been published over a decade ago, I can guarantee you three things will happen. 1 – that book will become a bestseller on Amazon, possibly even on one of the larger lists. 2 – my previous 30 years of busting my butt in this industry would have absolutely NOTHING to do with the success of that book. Let’s face it, when you shove that much money into marketing, hard work has zero to do with your success. If that was the case, the book would have been a bestseller all on its own without putting any money into marketing. And 3 – I will work a hell of a lot LESS with that $100K marketing budget than I ever would have with a $100 marketing budget. And I would be the first one to tell you that my success all hinged on the amount of money I spent in marketing. Unlike other authors, I’m not afraid to admit it. I’ll tell you exactly how much it cost me to achieve that level of success, no ten-thousand dollar mastermind course required.

You can’t very well claim hard work is what made you successful in the same breath that you claim to have spent hundreds of thousands of dollars on your author career. In this instance, those two things are mutually exclusive, no matter how much authors want to pretend otherwise. That’s not to say that you can’t work hard while spending ungodly amounts of money on marketing. But to claim that your “hard work” is what got you there while completely ignoring the financial investment portion of the equation is, quite frankly, insulting to the rest of us.

Now, more than ever, the only thing that decides success in this industry, outside of the rare instance of sheer, dumb luck, is the almighty dollar. This is why authors like myself are constantly begging readers to do just two simple, free things for us. 1 – please leave a review. And 2 – please, please, tell others about the book. While we would love to stay your gatekept secret, the truth is, if we are not making sales, then we have zero motivation to keep writing. Which means pretty soon, even those readers who actually do love a well-crafted and well-written book will be left with nothing but the bottom-of-the-barrel wannabe books that are being snapped up by the masses.

Authors Help Desk

Calling all authors, regardless of where you are in your publishing journey.

It’s a jungle out there. So many scammers, schemers, gurus, and information, it’s hard to figure out who to trust, where to turn, what information you should listen to and what to discard – it’s nearly impossible for an author to find real information, real industry insight, all without being charged hundreds, if not thousands, of dollars. And who has the time to plow through all the free resources available online? Like I said, it’s a jungle.

How about just skipping all the noise and go straight to a group with industry experts with over 40 years combined experience, a group filled with authors from all walks of life, all in different stages of their careers? A place where you can get critiques, ask for help, get insider information, marketing and publishing resources, and much more – all for free?

Yeah, I know what you are thinking. Where’s the sales pitch? There’s not one. We don’t do that over at the Authors Help Desk. Our files section is full of free resources, including a recently added book launch check list, that authors are welcome to download and use, no strings attached.

Why? Why don’t we just charge for this information? Let’s face it. If it were actually easy to sell tons of books and make six figures plus every year, we’d all be bestselling authors, right? The truth is, the Authors Help Desk’s experts don’t sugar coat the industry. They aren’t there to sell you some hyped up, over-priced course or book. In fact, we’re not there to sell ANYTHING. We’re there to help authors cut through all the crap marketing hacks, figure out what works for them, share their knowledge base, and help keep authors safe against all the scammers and schemers out there looking to separate them from their money. It’s that simple.

Sound like something you’d like to join? Then head over to the Authors Help Desk and help us continue to build a group of authors who are willing to share their knowledge so that we are all successful in the end.

Creating Effective Ads

Creating effective ads for social media and Amazon isn’t exactly rocket science. Sure, the marketing specialists and courses all want authors to believe there is this super “secret sauce” to getting these types of things to work for you. Honestly, it really isn’t that hard. The problem isn’t knowing how to do it, but actually getting it to work. And that is something that no amount of courses and training can adequately teach. But if you’re wondering how to create them and don’t want to float a loan to figure it out, or scour the internet trying to find something useful, then sit back and relax. The Ink Well has got you covered. Check out this free download that breaks down how to create effective ads. And if you like this, be sure to join us over at the Authors Help Desk on Facebook where our group of experts share this and other information on the publishing industry, all for free.